Required skills

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation equipment manuals and specifications

numeracy skills to take and analyse measurements

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to

interpret drawings related to customers telecommunications equipment

provide expert advice on fault clearance

use databases

use diagnostic equipment

Required knowledge

features and operating requirements of test equipment

information required to operate remote diagnostic equipment according to a test specification

legislation codes of practice and other formal agreements that impact on the work activity

manufacturers requirements for effective operation of equipment

specific occupational health and safety OHS requirements relating to the activity and site conditions

test methods and performance requirements

typical issues and challenges that occur on site

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

methodically identify and rank likely causes of faults

analyse and interpret test results

apply enterprise escalation and outage procedures

prioritise fault rectification in a timely manner and report progress

organise repair of fault and conduct of tests to verify outcomes

prepare documentation of fault

nature

location

likely causes

repair methodology

recommendations relating to system redesign or specification

Context of and specific resources for assessment

Assessment must ensure

sites on which fault diagnostics may be conducted

use of testing equipment currently used in industry

relevant regulatory and equipment documentation that impact on complex fault repairs

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of a complex CPE fault project completed by the candidate

review of an oral and written report with completed documentation

direct observation of the candidate providing expert advice and support on complex CPE faults

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Locate diagnose and rectify complex faults

ICTTEN5083A Locate, diagnose and rectify complex faults.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Client may include:

Type of fault may include:

Fault patterns are either:

Previous fault repair may include:

Other engineering or technical personnel may include:

Relevant legislation, codes, regulations and standards may include:

Fault identificationapproach may include:

Identify fault is most often undertaken:

Rectify fault may include: